I can't log my service hours!

Eleanor C

Last Update un mese fa

When you log your service hours for the first time, you might receive the following messages:

Your volunteer application is still pending

The login name or password you entered were not valid.

This can happen for a few reasons:

1. You haven't submitted an application using the Volunteer Interest Form, or your application is still pending and hasn't been accepted into our database yet. Not to fret! We accept applications every 2-3 days. We encourage you to check back in a few days, or if it's Friday, wait until the following Tuesday to log your hours. 

2. You're using an email address that doesn't match the one you used when you first registered as a volunteer. Try creating a password with the Need a password link using the email address you initially gave us and then log in. You can then change the email address in our system with the Account tab:

3. You're using an old bookmarked service hours logging system. Be sure you're using this link: https://www.volgistics.com/vicnet/21899/login or better yet, use the Log Hours menu item in the top menu of our Volunteer Portal

4. You need to create a password for our Volunteer Information Center (VIC), where you log your hours. Reset your password by selecting the Need a password? link at the login prompt, then look for the reset password email in your Inbox; if you don't see it, please check your Spam folder.

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